Refund policy

REFUND & RETURN POLICY

We have a strict 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your item must be in the exact same condition that you received it: unworn, unused, uninstalled, with all tags attached, and in its original, undamaged packaging. You’ll also need the receipt or proof of purchase.

  • If the item shows any signs of use, modification, or missing components, the return will be rejected and no refund will be issued.

How to Start a Return To start a return, you must contact us at aircleaner.usa@outlook.com. If your return is accepted, we will send you instructions on how and where to send your package. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

  • IMPORTANT: Customers are responsible for paying all return shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  • Items sent back to us without first requesting a return will not be accepted.

Damages and Issues (Proof Required) Please inspect your order upon reception. If the item is defective, damaged upon arrival, or if you received the wrong item, you must contact us at aircleaner.usa@outlook.com within 48 hours of delivery.

  • REQUIREMENT: You must include clear photos and/or an unboxing video showing the damage or defect. This allows us to evaluate the issue and make it right. Claims made without visual proof or after 48 hours of delivery will not be accepted.

Exceptions / Non-Returnable Items Certain types of items cannot be returned. We do not accept returns for:

  • Items purchased on sale, clearance, or using discount codes (these are considered Final Sale).

  • Custom products (such as special orders or personalized items).

  • Items damaged by improper customer use, installation, or mishandling. Please get in touch if you have questions or concerns about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds & Restocking Fee We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

 

  • Approved returns are subject to a 15% restocking fee, which will be deducted from your final refund amount. Original shipping costs are also non-refundable.

     

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at aircleaner.usa@outlook.com.