Shipping policy
SHIPPING POLICY
Order Processing & Dispatch All orders are processed and shipped within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, which will include your tracking number.
Risk of Loss & Carrier Responsibility All items purchased from our store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the shipping carrier (e.g., USPS, UPS, FedEx, DHL). We are strictly not responsible for:
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Packages marked as "Delivered" by the carrier but not received by the customer.
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Lost, stolen, or delayed packages once they are in the carrier's possession.
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Damage that occurs during transit. If you experience any of these issues, you must contact the shipping carrier directly with your tracking number to file a claim.
Incorrect Shipping Addresses Customers are fully responsible for entering the correct shipping address at checkout. If a package is returned to us or delivered to the wrong address due to an error on the customer's end, we will not issue a refund or free replacement. If the package is returned to our facility, the customer will be responsible for the reshipment cost.
International Shipping & Customs For international orders, your package may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and they are your responsibility as the customer.